• All order cancellations require a 24-hour notice from the time your order was received on our platforms.
• Cancellations exceeding the 24-hour notice period without prior communication will incur a 40% restocking fee, provided the order is still being processed.
• Shipped Orders: Once your order has been shipped, we regret to inform you that it cannot be canceled.

We understand that sometimes things may not meet your expectations, and that's perfectly okay. Our return policy ensures the process is as smooth as possible:

How to Initiate a Return:

• Send us an email (or fill the refund form here) with:
  • At least 5 clear pictures of the wig.
  • A detailed explanation of why you wish to return the item.
• Please contact us immediately upon receiving the item.
• Our team will promptly review your request and respond with further instructions.

Return Approval:

• Once your return request is approved, we will provide you with the return shipping address.
• Ensure that the wig is:
  • Unused
  • Uncolored
  • Undamaged
  • In its original packaging

Return Window:

• • Returns must be initiated within 48 hours of delivery.
  • Unfortunately, we cannot process returns after this period.

Return Shipping:

• • Buyers are responsible for covering the return shipping costs to our warehouse in Lagos, Nigeria.

• Refund Eligibility:
  • Refunds are only processed for approved cancellations or returns that meet the requirements outlined above.
• Processing Time:
  • Refunds will be processed after a thorough review of the returned item.
  • Processing may take up to 7 business days from the time we receive the item.
• Refund Method:
• • • Refunds will be issued via the original payment method.